CODA 2go support

This page introduces you to CODA 2go Support and provides an overview of the services and assistance available to you.

CODA 2go Support gives you friendly, professional, effective help, via a network of support centres around the world. Our team helps you quickly and effectively solve any problems that you experience with our applications.

In the event of an issue or if you simply have a question, you will have access, through these centres, to skilled application teams and the development resources necessary to find a solution. You can rely on us for the right level of expertise when you need it.

Premier Support

As a customer and user of CODA 2go applications, you can benefit from the additional reassurance of our Premier Support Service, which offers you the levels of assistance and continuity that your business requires.

• Award-winning online help – an impressive range of guidance (application-level, context-sensitive and object-level) enables both new and experienced users to get the most out of their service.

• 24x7 online call logging – if you encounter an issue that is not covered in the online help then you can log a case with the CODA 2go Support Desk, directly from within the application.
• Local helpline support – your CODA 2go support centre is just a phone call away, where you have access to our highly trained and professional Support Analysts, who will:
  • respond to your call(s) within targeted guidelines
  • take ownership of your call for support
  • provide ongoing communication regarding the status of your problem, if it cannot be resolved immediately.

Premier Support is available for the entire line of CODA 2go solutions. Find out more about the pricing and availability for CODA 2go applications and support.

For details of how to access CODA 2go Support, please go to our Customer login page